Client satisfaction surveys for solicitors
Would you like to know what your clients really think about your firm?
Would you like independent feedback on how you performed in an unsuccessful, or successful, pitch?
Do you wish there was an easier way to collate post-event feedback?
Berners Marketing offers a range of services to help your firm work towards client service excellence.
For each client selected, we would usually follow the following procedure:
- telephone conversation with managing partner;
- telephone conversation with lead client partner;
- client is alerted via letter or email that we would like to interview and obtains consent;
- we contact client by email to agree a mutually convenient time, confirm and send agenda.;
- we carry out telephone interview as agreed; and
- we provide a report to managing partner.
Electronic surveys and analysis
Our email marketing solution, provides a sophisticated survey module which can be used to collect client satisfaction information.
We provide a number of standard questionnaires which you will have the option to amend, personalise and create your own.
All results are analysed automatically so there is no need to cross analyse those paper-based responses.
Mystery shopping legal services
If you really are serious about obtaining a truly independent view of your service then you should consider mystery shopping as a means of evaluating your team's ability to handle and convert new business enquiries. Visit our page on mystery shopping legal services.
For a confidential and informal discussion, without obligation, please call us or email email@example.com.