News & views
30Oct '23
Could your firm be liable for a complaint from an individuals who is not a client?
Legal Ombudsmen Scheme Rules do not state that the complainant must be a firm’s client.
- Law firm marketing
- Marketing strategy
30Oct '23
The Legal Services Board publishes new report on complaint handling with consumers
The Legal Services Board have published new research on the challenges faced by consumers when complaining about legal services
04Oct '23
Measure for measure (First published in Managing for Success - updated 2023)
Knowing which marketing activities work best is key to efficient business development activity for law firms.
- Marketing strategy
- Marketing plans