Client satisfaction surveys

Would you knew what your clients really think about you?

Would you like independent feedback on how you did in an unsuccesul, or succesful, pitch? 

Do you wish there was an easier way to collate post-event feedback? 

Berners Marketing offers a range of services to help your firm work towards client service excellence.

Telephone interviews

For each client selected, we would usually follow the following procedure:

• Telephone conversation with managing partner
• Telephone conversation with lead client partner
• Client is alerted via letter or email that we would like to interview and obtains consent
• We contact client by email to agree a mutually convenient time, confirm and send agenda.
• We carry out telephone interview as agreed
• We provide a report to managing partner

Electronic surveys and analysis

Alongside the facility to create, send and track emailers Enabler, our email marketing solution, provides an optional survey module which can be used to collect client satisfaction information.

We provide a number of standard questionnaires and you will have the ability to amend, personalise and create your own.

All results are analysed automatically so there is no need to cross-analyse those paper based responses.

Mystery shopping

If you really are serious about obtaining a truly independent view of your service then you should consider mystery shopping.

Click here to read our interview with Richard Morrey, director of Service Science - the UK's leading mystery shopping company.

For further information

Click here to find out more about our customer satisfaction services or to see a demonstration of the electronic survey tool.  Or call us on 01782 791 047.