Client satisfaction surveys for law firms
Would you like to know what your clients really think about you?
Would you like independent feedback on how you did in an unsuccessful, or succesful, pitch?
Do you wish there was an easier way to collate post-event feedback?
Berners Marketing offers a range of services to help your firm work towards client service excellence.
Telephone interviews
For each client selected, we would usually follow the following procedure:
- Telephone conversation with managing partner
- Telephone conversation with lead client partner
- Client is alerted via letter or email that we would like to interview and obtains consent
- We contact client by email to agree a mutually convenient time, confirm and send agenda.
- We carry out telephone interview as agreed
- We provide a report to managing partner
Electronic surveys and analysis
Our email marketing solution, provides a sophisticated survey module which can be used to collect client satisfaction information.
We provide a number of standard questionnaires which you will have the option to amend, personalise and create your own.
All results are analysed automatically so there is no need to cross-analyse those paper based responses.
Mystery shopping
If you really are serious about obtaining a truly independent view of your service then you should consider mystery shopping.
Click here to read our interview with Richard Morrey, director of Service Science - the UK's leading mystery shopping company.
For further information
Click here to find out more about our customer satisfaction services or to request a demonstration of the electronic survey tool. Or call us on 01782 791 047 to discuss your particular requirements.
